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SERVICE ADVISORIES

Winter Weather Travel Guide

New Ticket Machine Center Opens in Grand Central

Take the Train to Jets/Giants Games at the Meadowlands Sports Complex

Tarrytown Station Construction

New Bike Policy

Grand Central North Closed Weekends

Online Ticket Scams

MTA Metro-North Railroad Service Advisories

New Ticket Machine Center Opens in Grand Central
Our new Ticket Machine Center, located on the Main Concourse just under the archway leading to the Lexington Avenue subway, is officially open. This new facility will help alleviate the lines at our ticket windows and in the 42nd Street Passage, where ticket machines were formerly located, giving you a quicker and more comfortable purchasing experience.

The new center houses 10 machines (one for Metrocards only), and is well-lit, climate-controlled, and monitored by security cameras. It looks good, too, featuring a “Montauk” black floor, and the original façade’s large rectangular windows and bronze transom (the half moon grating above the windows). We think it fits nicely with our other “ticket” center, situated across from Track 34. (About 60% of our tickets are purchased via ticket machines. So this is truly a case of giving the people more of what they want…)

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Tarrytown Station Construction

In support of improvements to the Tarrytown Station building, platforms, and overpasses, the following changes have been implemented:

 

  • No stopping will be allowed in front of the station building.

 

  • The taxi waiting area will be relocated to the drive way just north of the Village Hall.

 

  • All buses (except Bee Line) will drop off in the morning and pick up in the afternoon south of the station building. The Bee Line bus stop will remain in its current location.

We thank you for your patience during this work to improve your station.

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New Bike Policy
You'll love Metro-North's new bike friendly policy. It makes it easier for those who use bicycles as part of their travel plans and activities to ride our trains, and it does not affect the quality of our service for you "regular commuters" who don't. So everyone wins!

The new policy now allows bicycles: On most trains scheduled to depart from Grand Central Terminal between 5:30 AM and 9 AM, 3:01 PM and 3:59 PM, 8:01 and 8:15 PM, and on connecting trains. On most trains arriving in Grand Central GCT between 4 PM - 8 PM, and on connecting trains.

Please remember: bicycles are still not permitted on inbound AM Peak and outbound PM Peak trains as well as during the holiday periods from which they are currently prohibited. (Exceptions to this policy are identified in your timetable.)

In addition, allowing bicycles on our trains will be at the discretion of our conductors, should conditions on a particular train warrant their being prohibited. (Folding bikes, however, are allowed on board all Metro-North trains. Please fold your bike before boarding and don't block the aisle or doors. ) View a bike permit application for full details.

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Grand Central North Closed Weekends

Because of low usage and to save costs, Grand Central North is closed on weekends. Weekday Hours remain the same.

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Online Ticket Scams

Beware of online ticket scams! The only official way to purchase Metro-North Railroad tickets online is from WebTicket. Some customers have reported "bogus" websites offering nonexistent ticket discounts. 

Do not use these sites. If a railroad ticket offer seems too good to be true -- it probably is. You will never receive a ticket and you will have given someone access to your credit card information.

Again, only purchase tickets online from WebTicket. To avoid confusion, bookmark that page today.

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For more information, call (212) 532-4900